Four addresses, each monitored.
BrainScribe answers everything that arrives at one of the four addresses below. Pick the route that fits, and a real person will respond — usually within two business days. Each line is read by the team that can act on it, not by a routing inbox.
The right address, in plain words.
Subject lines are read first. Each route below has a one-line framing and the address that's actually monitored — no shared mailbox.
hello@brainscribe.health
The default address for clinicians, practice managers, and curious specialists. Onboarding, beta access, scale-library questions, demos, walk-throughs — everything that doesn't fit one of the three routes below.
Email hello@ →security@brainscribe.health
For security researchers and IT reviewers. Vulnerability reports, penetration findings, security questionnaires, and audit document requests. Coordinated disclosure preferred — please don't open public issues.
Email security@ →partnerships@brainscribe.health
For test publishers, normative-data providers, professional associations, training institutions, and integration partners. Reach out about licensing, joint research, or building a connector to a practice management system.
Email partnerships@ →press@brainscribe.health
For journalists, analysts and editors. Interview requests, statements, image and brand-asset requests. Deadlines should be in the subject line; press@ is checked first thing each business day.
Email press@ →The fastest path is the beta form.
If you're a specialist practising in Australia and you want to use BrainScribe, the closed-beta sign-up form is the shortest distance between here and a working account. AHPRA registration is verified at sign-up.
Tell me when you launch.
If you're not AHPRA-registered, or not practising in Australia today, the newsletter is the right path. One email at general availability and the occasional update — no marketing volume, no tracking pixels, unsubscribe in one click.
How replies actually work.
Response within two business days.
All four addresses are checked each business day. Security and press are checked first thing in the morning. If a message needs another team's input, the first reply names who is picking it up.
Australian business hours.
The team is in Australia. Replies fall in AEST/AEDT business hours. Out-of-hours security disclosures are still read; resolution timing depends on severity.
No clinical detail by email.
Don't send identifying patient material to any of these addresses. If a question involves a specific record, the right route is the in-platform support thread — the address above will redirect you.
Privacy and complaints route through privacy@.
Formal complaints under the Australian Privacy Principles, access requests, and OAIC-related correspondence go to privacy@brainscribe.health. The security page sets out the documented route.